Overview

At Urban Womania, we believe every garment should be purchased with confidence and cherished for years to come. Our collections are thoughtfully curated rather than mass-produced, with an emphasis on craftsmanship, authenticity and enduring elegance. This policy is designed to protect both our customers and the integrity of the artisans and craftsmanship behind every creation while ensuring that genuine concerns are resolved fairly, promptly and transparently.

At Urban Womania, every garment is thoughtfully curated to celebrate timeless Indian craftsmanship, exceptional quality, and refined design. Each order undergoes multiple quality inspections before dispatch to ensure it meets our high standards.

Many of our collections feature handcrafted embroidery, intricate weaving, artisanal embellishments, hand-finished details, and premium fabrics. As a result, every piece is unique and may naturally exhibit slight variations that are inherent to handcrafted products and are not considered manufacturing defects.

We are committed to delivering products that accurately represent their descriptions and images. If, despite our quality controls, you receive a product that is damaged, defective, incorrect, or materially different from its online description, we will gladly assist you with a return, exchange, or refund in accordance with this policy.

As a premium fashion brand, Urban Womania does not accept returns or refunds based on personal preferences or changes of mind. Returns are accepted only in circumstances where we have failed to deliver the product as described or where a genuine quality issue exists.

For orders delivered within India, eligible return or exchange requests must be initiated within 2 days from the date of delivery.

If you receive a damaged, defective, incomplete, or incorrect product, you must report the issue within 24 hours of delivery by submitting a complete, unedited parcel opening video recorded while opening the sealed package, along with clear images of the product received. Claims submitted after 24 hours or without the required parcel opening video may not be eligible for review.

All returned products must be unused, unwashed, unworn, free from stains, odours, perfumes or alterations, and must be returned in their original condition with all tags, labels, packaging, authenticity cards, accessories and complimentary items intact.

All return, exchange and refund requests are subject to verification, quality inspection and approval by Urban Womania. We reserve the right to decline any request that does not satisfy the conditions outlined in this policy.

As many Urban Womania products are produced in limited quantities or involve handcrafted techniques, an identical replacement may not always be available. In such cases, Urban Womania may, at its discretion, offer an alternative product, store credit or refund, whichever is considered the most appropriate resolution.

Eligibility for Returns, Exchanges & Refunds

Urban Womania takes great pride in the quality, craftsmanship and authenticity of every product we offer. Every order undergoes thorough quality inspections before dispatch. As a premium fashion brand, we accept returns, exchanges or refunds only in limited circumstances where we have not fulfilled our commitment to deliver the product as described.

To be eligible for a return, exchange or refund, all of the following conditions must be satisfied:

  • The request must be initiated within the applicable return period.
  • The product must be unused, unworn, unwashed and unaltered.
  • The product must be returned in its original condition with all tags, labels, packaging, authenticity cards, accessories and complimentary items intact.
  • The product must not show any signs of use including stains, perfume, deodorant, makeup marks, body odour, washing, ironing, damage or alteration after delivery.
  • The product must successfully pass our quality inspection upon receipt at our warehouse.

Subject to verification and approval by Urban Womania, returns, exchanges or refunds may be approved only under the following circumstances:

  • You received a product with a verified manufacturing or quality defect.
  • You received a product that was damaged during transit.
  • You received an incorrect item or an incorrect size that differs from your confirmed order.
  • You received an incomplete order with missing product(s) or components.
  • The product received is materially different from its online description, specifications or images.
  • A genuine quality issue is identified and verified by our Quality Assurance team.

All requests are subject to review based on the information and evidence submitted by you, including photographs, videos and any other details requested by Urban Womania. Approval of a return request does not automatically guarantee approval of an exchange or refund. The returned product must successfully pass our quality inspection before any exchange, refund or other resolution is processed.

Urban Womania reserves the right to decline any request that does not satisfy the eligibility criteria set out in this policy.

Non-Eligible Return, Exchange & Refund Requests

As every Urban Womania garment is carefully curated, quality inspected and accurately represented on our website, returns, exchanges and refunds are not accepted for reasons arising from personal preference, change of mind or circumstances unrelated to the quality or accuracy of the product delivered.

Return, exchange or refund requests will not be approved for reasons including, but not limited to:

  • Change of mind after placing the order or after delivery.
  • The product is no longer required.
  • Your event, wedding, function, celebration or occasion has been cancelled, postponed or rescheduled.
  • A party, wedding or event theme has changed.
  • The product was ordered for multiple options, comparison, trial or selection purposes.
  • The product did not meet personal expectations despite matching the product description.
  • You no longer like the colour, design, embroidery, fabric, texture, print, pattern, finish or overall appearance of the product.
  • The product does not suit your personal style, complexion, body type or individual preference.
  • Your family members, friends or any third party did not approve of or like the product.
  • The product does not match your jewellery, footwear, accessories or any other outfit.
  • The selected size does not fit due to incorrect measurements provided or failure to refer to the size guide, except where a size exchange is specifically permitted under this policy.
  • Minor differences in colour caused by studio lighting, photography, display settings, monitor calibration or individual mobile or computer screens.
  • Minor variations that naturally occur in handcrafted, handwoven, hand-dyed, embroidered or artisan-made products.
  • Minor loose threads, hand-finishing marks or natural irregularities that do not affect the quality, durability or intended use of the product.
  • The product has been used, worn, washed, ironed, dry cleaned, altered or damaged after delivery.
  • The original tags, labels, return tags, packaging, authenticity cards, accessories or complimentary items are missing, removed or damaged.
  • The return request is submitted after the applicable return period.
  • Claims for damage, manufacturing defects or incorrect products are submitted without the mandatory unedited parcel opening video or after the prescribed reporting period.
  • Any reason that does not relate to a verified manufacturing defect, verified quality issue, transit damage, incorrect product supplied or material misrepresentation of the product.

Urban Womania reserves the right to reject any return, exchange or refund request that does not satisfy the eligibility criteria set out in this policy or where the product fails our quality inspection.

Product Representation & Handcrafted Product Disclaimer

At Urban Womania, we make every effort to ensure that our product descriptions, images and specifications accurately represent each garment. Our products are photographed under professional lighting to showcase their design, craftsmanship and intricate details as faithfully as possible.

Colour Representation

Actual product colours may vary slightly from what appears on your screen due to factors including, but not limited to, professional photography, studio lighting, natural lighting, monitor calibration, display settings, mobile device screens and individual viewing conditions. Such minor variations are normal and shall not be considered manufacturing defects, quality issues or grounds for a return, exchange or refund.

Handcrafted & Artisan-Made Products

Many Urban Womania products are handcrafted, handwoven, hand-dyed or feature artisanal embroidery, zari work, sequins, beads, prints and embellishments. As each piece is individually crafted by skilled artisans, slight variations are a natural characteristic of authentic craftsmanship and contribute to the uniqueness of every garment.

The following shall not be considered defects or quality issues:

  • Minor variations in weaving, embroidery, motifs, print placement or embellishment placement.
  • Slight irregularities in hand embroidery, zari work, beadwork, sequins or thread work.
  • Natural variations in hand-dyed fabrics, handcrafted prints or artisan finishing.
  • Minor differences in fabric texture, weave or surface appearance that are inherent to natural fibres or handcrafted textiles.
  • Slight variation in garment measurements within standard manufacturing tolerances.
  • Minor loose threads or hand-finishing marks that do not affect the quality, durability or intended use of the product.

Fabric Fibres

Products may naturally exhibit subtle slubs, texture variations, weaving irregularities or shade variations. These characteristics are inherent to fibres and are not considered manufacturing defects.

Product Measurements & Styling

Garment measurements provided on our website are approximate and may vary slightly due to the nature of textile manufacturing and handcrafted production. The appearance, fit, drape and fall of a garment may also vary depending on an individual’s body type, height, proportions, styling preferences and accessories used.

Product Images

Product images are intended to provide a fair representation of the garment. Certain styling elements such as jewellery, footwear, handbags, belts, dupattas, accessories, underskirts, petticoats, blouses, can-can skirts or other props used during photography may be shown for styling purposes only unless expressly stated as being included with the product.

Customers are encouraged to carefully review the product description, specifications, size guide and included components before placing an order. If you have any questions regarding a product, our Customer Experience team will be happy to assist you prior to purchase.

How to Request a Return, Exchange or Refund

If you believe your order qualifies for a return, exchange or refund under this policy, you may submit a request through your Urban Womania account within the applicable return period.

To ensure a fair and efficient resolution, all requests are individually reviewed by our Customer Experience and Quality Assurance teams. We kindly request that you provide complete and accurate information while submitting your request.

Submitting Your Request

  1. Sign in to your Urban Womania account.
  2. Navigate to the Orders section and select the relevant order.
  3. Choose the product for which you wish to request a return, exchange or refund.
  4. Select the appropriate reason for your request and upload all required supporting evidence.
  5. Review the information carefully before submitting your request.

Supporting Evidence

Depending on the nature of your request, Urban Womania may require one or more of the following:

  • Clear photographs of the product received.
  • Photographs of the shipping package and shipping label.
  • A complete, unedited parcel opening video recorded while opening the sealed package (mandatory for claims relating to damaged, defective, incomplete or incorrect products).
  • Any additional photographs, videos or information reasonably requested by our Customer Experience team to facilitate verification.

Failure to provide the required evidence may result in the request being declined.

Review & Approval Process

Once your request has been submitted, our Customer Experience team will review the information provided. Where necessary, additional information or clarification may be requested before a decision is made.

If your request is approved, you will receive detailed instructions regarding the next steps, including reverse pickup (where available) or return shipping instructions.

Approval to return a product does not automatically constitute approval for an exchange or refund. All returned products remain subject to inspection by our Quality Assurance team after they are received at our warehouse.

Important

  • Return, exchange and refund requests must be submitted exclusively through the Orders section of your Urban Womania account.
  • Requests submitted through WhatsApp, email, phone calls, Instagram, Facebook, or any other communication channel will not be accepted.
  • Please do not return any product unless your request has been approved and return instructions have been provided by Urban Womania.
  • Unauthorized returns may be refused and returned to the sender at the customer’s expense.

Reverse Pickup & Return Shipping

Once your return request has been reviewed and approved, Urban Womania will arrange a reverse pickup wherever such service is available. Reverse pickup is offered solely for approved return requests and is subject to the serviceability of your location.

Customers are requested to securely repack the product in its original packaging with all tags, labels, authenticity cards, accessories, complimentary items and protective packaging intact before handing it over to our logistics partner.

Customers are responsible for ensuring that the returned package is securely packed to prevent damage during transit. Urban Womania shall not be responsible for products that are damaged, lost or improperly packed while being returned by the customer or their chosen shipping carrier.

Quality Inspection During Pickup

Our logistics partner may perform a preliminary visual inspection of the product during pickup to verify its condition. This inspection is conducted solely to facilitate the pickup process and does not constitute final approval of your return, exchange or refund request.

The final decision regarding the acceptance of the returned product shall be made only after it has been received and inspected by our Quality Assurance Team at our warehouse.

Warehouse Quality Inspection

Every returned product undergoes a comprehensive quality inspection upon arrival at our warehouse. During this inspection, we verify, among other things:

  • The identity of the returned product.
  • The overall condition of the garment.
  • Whether the product has been used, worn, washed, altered or damaged after delivery.
  • The presence of all original tags, labels, packaging, authenticity cards, accessories and complimentary items.
  • Whether the returned product satisfies the eligibility requirements set out in this policy.

If the returned product successfully passes our quality inspection, the approved exchange or refund will be processed in accordance with this policy.

If the returned product fails our quality inspection, Urban Womania reserves the right to reject the return. In such cases, the product may be returned to the customer at the customer’s expense.

Non-Serviceable Locations

Reverse pickup may not be available for certain pin codes or remote locations. In such cases, our Customer Experience Team will provide detailed instructions for returning the approved product to our designated return address.

Customers are advised not to ship any product unless expressly instructed to do so by Urban Womania.

Return Shipping Address

Unless otherwise approved in writing by Urban Womania, returned products must be shipped only to the return address communicated by our Customer Experience Team during the return approval process.

Products returned to any other address or without prior approval may not be accepted.

Exchange Policy

Customer satisfaction is important to us. Wherever reasonably possible and subject to product availability, Urban Womania will endeavour to resolve eligible product concerns through a replacement or exchange before processing a refund.

All exchanges are subject to verification, approval and successful quality inspection in accordance with this policy.

Eligible Exchanges

Subject to approval by Urban Womania, an exchange may be offered in the following circumstances:

  • You received an incorrect product.
  • You received an incorrect size that differs from the size ordered.
  • You received a product with a verified manufacturing or quality defect.
  • The product was damaged during transit.
  • The product received is materially different from its online description.

Size Exchanges

Where a different size of the same product is available, Urban Womania may offer a one-time complimentary size exchange, subject to stock availability and successful quality inspection of the returned product.

If the requested size is unavailable, Urban Womania may, at its sole discretion, offer an alternative resolution in accordance with this policy.

Exchange for Another Product

In exceptional circumstances and solely at the discretion of Urban Womania, customers may be permitted to exchange an eligible product for another product available on our website.

If the replacement product is priced higher than the original purchase, the customer will be required to pay the difference before dispatch. If the replacement product is priced lower, any refund or store credit for the price difference shall be issued solely at the discretion of Urban Womania.

Conditions for Exchange

  • Exchanges are subject to product availability.
  • Only one exchange is permitted per order item.
  • The returned product must satisfy all eligibility conditions specified in this policy.
  • The returned product must successfully pass our Quality Assurance inspection.
  • Customized, altered and non-returnable products are not eligible for exchange except where an incorrect or defective product has been supplied by Urban Womania.
  • Exchange services are available only for locations that are serviceable by our logistics partners.

Urban Womania reserves the right to determine the most appropriate resolution for every approved claim, including replacement, exchange, repair (where applicable), store credit or refund, depending on the nature of the issue, product availability and the circumstances of the request.

Refund Policy

At Urban Womania, every product is carefully inspected before dispatch to ensure it meets our quality standards. Wherever reasonably possible, eligible concerns will first be resolved through a replacement or exchange. Refunds are provided only in limited circumstances where an exchange, replacement or any other appropriate resolution is not feasible or where Urban Womania determines that a refund is the most appropriate resolution.

Eligible Refunds

Subject to verification, approval and successful quality inspection of the returned product (where applicable), refunds may be approved in the following circumstances:

  • You received an incorrect product and a suitable replacement is unavailable.
  • You received a product with a verified manufacturing or quality defect and a replacement is unavailable or cannot reasonably be provided.
  • The product was damaged during transit and the claim has been verified by Urban Womania.
  • The product received is materially different from its online description and the claim has been verified.
  • Your order has been lost in transit and cannot be successfully delivered.
  • Urban Womania is unable to fulfil or replace your confirmed order.
  • A pricing error has resulted in you being charged more than the actual selling price.

Non-Eligible Refunds

Refunds will not be approved for reasons including, but not limited to:

  • Change of mind or personal preference.
  • Cancellation or postponement of an event, wedding, celebration or function.
  • The product no longer being required.
  • Dissatisfaction arising from colour perception, styling preferences, fabric feel, embroidery preference or any other subjective expectation where the product matches its description.
  • Minor colour variations resulting from photography, lighting or screen settings.
  • Natural variations associated with handcrafted or artisan-made products.
  • Products that have been used, worn, washed, altered or damaged after delivery.
  • Products returned without original tags, labels, packaging, authenticity cards, accessories or complimentary items.
  • Claims submitted after the applicable return period or without the required supporting evidence.
  • Any product that does not satisfy the eligibility conditions specified in this policy.

Refund Processing

Approved refunds will be processed only after the returned product has been received by Urban Womania and has successfully passed our Quality Assurance inspection, unless the shipment has been confirmed as lost in transit or another exception has been expressly approved by Urban Womania.

Refunds will ordinarily be issued to the original method of payment used for the purchase. For Cash on Delivery (COD) orders, refunds will be processed via bank transfer to the account details provided by the customer.

Refund processing timelines may vary depending on the original payment method, banking partner and payment gateway. Once the refund has been initiated by Urban Womania, any additional processing time shall be governed by the respective financial institution or payment service provider.

Original shipping charges, handling charges, gift packaging charges, alteration charges and any other value-added services are non-refundable unless the refund is necessitated solely due to an error on the part of Urban Womania.

Urban Womania reserves the right to request additional information or documentation, including identity verification or banking details, before processing any refund where considered necessary.

Non-Returnable & Final Sale Products

Certain products offered by Urban Womania are handcrafted, produced in limited quantities, made to order, customized, or require specialized finishing before dispatch. Due to their exclusive nature, hygiene considerations, or the inability to resell such products as new, these products are designated as Final Sale.

Unless otherwise required by applicable law, Final Sale products are not eligible for return, exchange or refund, except where:

  • An incorrect product has been shipped by Urban Womania.
  • The product has a verified manufacturing or quality defect.
  • The product has sustained verified transit damage.
  • The product received is materially different from its online description.

Final Sale Categories

The following categories are generally treated as Final Sale products:

  • Bridal Wear and Bridal Couture.
  • Lehengas.
  • Banarasi Sarees.
  • Kanjivaram Sarees.
  • Handwoven Sarees.
  • Premium Designer Sarees.
  • Limited Edition Collections.
  • Made-to-Order Products.
  • Customized or Personalized Products.
  • Products altered at the customer’s request, including blouse stitching, fall & edging (Fall & Pico), custom tailoring or any other alteration service.
  • Accessories including jewellery, belts, potli bags, handbags and similar fashion accessories.
  • Gift Cards and Store Credits.
  • Any other product expressly marked as “Final Sale”, “Non-Returnable” or “Not Eligible for Return or Exchange” on the product page at the time of purchase.

Customized & Altered Products

Products that have been customized, personalized or altered specifically for you cannot be returned, exchanged or refunded, as they cannot be restored to their original condition for resale.

This includes, without limitation:

  • Custom blouse stitching.
  • Sarees with fall & edging (Fall & Pico).
  • Custom sizing or tailoring.
  • Sleeve modifications.
  • Length adjustments.
  • Any alteration requested by the customer before dispatch.

Charges for customization, tailoring, alteration services, gift packaging, premium packaging, shipping and other value-added services are non-refundable once the respective service has been completed.

Product Availability

Many Urban Womania collections are produced in limited quantities or involve handcrafted techniques that make every garment unique. Consequently, an identical replacement may not always be available.

Where a replacement cannot reasonably be provided, Urban Womania may, subject to the circumstances of the approved claim, offer another suitable resolution in accordance with this policy.

Refund Processing Timeline

Once an eligible refund has been approved, Urban Womania will initiate the refund using the original method of payment wherever possible.

Refunds are generally processed within 3–7 business days after:

  • The returned product has been received and successfully passed our Quality Assurance inspection; or
  • The refund has otherwise been approved by Urban Womania, where return of the product is not required.

Depending on your payment method, bank or payment service provider, it may take additional time for the refunded amount to appear in your account.

Cash on Delivery (COD) Orders

Refunds for Cash on Delivery (COD) orders will be processed only through bank transfer. Customers may be required to provide accurate bank account details before the refund can be initiated.

Urban Womania shall not be responsible for delays or failed transfers arising from incorrect banking information provided by the customer.

Refund Delays

If you have not received your refund after the applicable processing period, we recommend first checking with your bank or payment provider, as additional processing time may be required.

If you continue to experience any issues, our Customer Experience Team will be happy to assist you.

Fraud Prevention & Misuse of Policy

Urban Womania is committed to providing a fair and transparent shopping experience for all customers. To protect our customers, artisans and business from fraudulent activity, every return, exchange and refund request is subject to verification.

Urban Womania reserves the right to reject any request or restrict future return, exchange or refund privileges where we reasonably believe that:

  • False, misleading or fraudulent information has been provided.
  • Supporting photographs or videos have been altered, edited or manipulated.
  • The product has been intentionally damaged after delivery.
  • The returned product is different from the product originally supplied.
  • The customer has repeatedly misused or attempted to misuse this policy.
  • The request is inconsistent with the evidence available to Urban Womania.

Urban Womania reserves the right to request additional information, supporting documents or identity verification where reasonably necessary to investigate a claim.

Where fraudulent activity is suspected, Urban Womania may decline the request, suspend future return privileges, cancel pending orders or take any other action permitted under applicable law.

Limitation of Liability

Except as required under applicable law, Urban Womania’s liability in relation to any product purchased through our website shall be limited to the amount actually paid by the customer for that product.

Urban Womania shall not be liable for any indirect, incidental, consequential or special damages arising from the purchase, use or inability to use any product, including but not limited to loss of opportunity, event cancellation, emotional distress or any consequential financial loss.

Nothing in this policy excludes or limits any rights available to consumers under applicable law.

Changes to this Policy

Urban Womania reserves the right to amend, update or modify this Returns, Exchanges & Refund Policy at any time to reflect changes in our business practices, operational requirements or applicable laws.

The latest version of this policy will always be published on our website and shall become effective immediately upon publication unless otherwise stated.

Customers are encouraged to review this policy before placing an order.

Need Assistance?

If you have any questions regarding this Returns, Exchanges & Refund Policy or require assistance with an existing order, our Customer Experience Team will be happy to help.

Email: [email protected]

For faster assistance regarding an existing order, please mention your Order ID in all communications.