International Refund and Returns Policy

Overview

Our returns and refund policy gives you an option to return or exchange items purchased on Urban Womania for any reason within 15 days from the date of delivery for all international orders.

If 15 days have passed since your receipt of the products, we will not be able to offer an exchange or refund. All other terms and conditions of our returns and refund policy remain unchanged.

If you have received a damaged/defective or incomplete/wrong product from Urban Womania, we request you to inform us within 48 hours of receiving the order with the package opening video and images of the product received. You can do so by clicking on ‘Return’ under the ‘Orders’ section of the Urban Womania App/Website/M-site and follow the instructions to upload the video and images. Any such complaint raised after 48 hours of receiving the order may not be considered.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all the tags and branding intact.

Lehengas, Accessories and Customised Products purchased on urbanwomania.com can be exchanged or returned under certain circumstances only. Please refer to the “Exceptions” section of this policy for more details.

Initiating a Return

To return a product, please follow the steps mentioned below:

• If a product is eligible for return/exchange, the user will be able to initiate the return/exchange request under the ‘Orders’ section.
• Create a return/exchange request under the ‘Orders’ section on the website and follow the instructions provided.
• In case you purchase multiple products in a single order, return/exchange requests for individual items can also be raised.
• Once a return request is raised, Urban Womania shall analyze the request and accordingly process the request internally. All return/refund claims shall be subject to our discretion.
• If the return request is approved, you will be provided with instructions on how to ship the product back to us.

Return requests will not be accepted through any other medium like WhatsApp, Email, Facebook / Instagram chat or Phone call.

Return Shipping

You, the customer, will be liable for all return shipping costs and customs charges which may be incurred in the return of the package back to us. Reverse pickup services are not available for international shipments.

Return Guidelines

Prior to creating a return or exchange request on the platform, you shall ensure that the product:

• must be in its original condition with all the packaging including brand/manufacturer’s box/packaging, tags, warranty cards and other accessories intact;
• must not be damaged in your possession;
• must be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable);
• must not be used or altered;
• must be the same product that was delivered to you; and
• must be returned within the applicable 15-day return period as per the Return & Exchange Policy.

Exchange

If you wish to exchange an item for reason of mismatch of size or receipt of a defective item, you can create an exchange request by visiting the ‘Orders’ section under ‘My Account’. You will be provided with a replacement of the item. However, all exchanges are subject to stock availability and your address being serviceable for an exchange.

Exchange requests will not be accepted through any other medium like WhatsApp, Email, Facebook / Instagram chat or Phone call.

Exchange Policy:

a) If you choose to exchange the item purchased by you on Urban Womania within the specified 15-day exchange period for the same size or different size of the same style, you will be provided with a replacement of the item.
b) If you choose to exchange an item purchased by you for any other item of the same or different value, differences in amount will be charged to you if the exchanged item is of higher value, and refunded to you if the exchanged item is of lower value, post successful receipt of the original item.
c) Net amount paid by you (excluding instant cashback/discount) to purchase the original item will be considered to calculate the difference in amount.
d) Applicable exchange will trigger post successful receipt of the original item from you and approval by us.
e) Non-returnable products/categories cannot be exchanged.
f) You will be billed for return shipment charges to ship the exchanged product back to you.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refund Deductions & Damaged Items:

• Standard Returns: There is no restocking fee for any returns. However, refund to ‘Store Credit’ will be processed deducting standard shipping charges. Refund to your original payment method (i.e. Credit card, Stripe, Paypal, ApplePay) will incur a handling & processing fee of 5% of your total purchase price plus standard shipping charges will be deducted from the amount to be refunded to you.
• Damaged or Defective Items: If you are returning a product because it is damaged or defective, you will receive a 100% refund. Absolutely no deductions will be made—no shipping charges, no payment processing fees, and no restocking fees.

Late or missing refunds:

Following are the processing timelines after the product is received and approved by us:

• Credit Card, Debit Card, Net Banking, ApplePay, Stripe, PayPal – 3-7 Business Days.

If you haven’t received the refund yet, check your credit card/bank account statement or contact your credit card company or bank, as it may take some processing time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

In case of any discrepancies regarding receipt of the refund amount, we may request additional information such as a bank statement or any other relevant document.

Refunds will only be done in the following cases:

• If you receive a damaged/defective product (package opening video required).
• Genuine sizing issues, only for unused garments with tags. Please review our size guides carefully before making your purchase.
• Genuine quality issues.
• Packages lost in transit.
• In case we discover any mispricing in our online catalogue and the price charged to you is higher than the actual price.
• In case we discover that a wrong item has been shipped to you.

No refunds will be given in the following cases:

• In case of minor design and colour variations.
• Incorrect or outdated delivery address.
• Incorrect address format including any form of a PO Box address.
• After 3 failed delivery attempts by the courier.
• Package refused by recipient.
• Products returned in a used or damaged condition.

Note: Refunds will only be made after we have received the returned shipment except if the package shipped by us has been lost in transit.

Miscellaneous

Please note that we reserve the right to reject returns/refunds from any particular customer.

Urban Womania will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Urban Womania would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.

Urban Womania shall reserve the right to restrict return or exchange of the items purchased on the website if a customer in any way breaches or misuses this policy, as determined in our sole discretion.

In case you have purchased an item which has a free gift/offer associated with it and you wish to return/exchange the main item, then you will have to return the free product as well.

Original shipping charges are non-refundable. In the event of a ‘Free Shipping’ promotion, standard shipment charges paid from our end will be deducted from the refund amount back to you.

Do NOT return any item(s) without prior confirmation from a member of our team. If your return has not been approved by a team member, we reserve all rights to deny your return and your package will be returned back to you at your own cost.

Urban Womania reserves the right, at its sole discretion, to amend, change, modify, add or remove any portion of this policy at any time without any prior written notice to you. It is your responsibility to review this policy periodically for any updates/changes.

Queries

Contact us at [email protected] for questions related to refunds and returns.