General

Will I receive the same product that I see in the picture?

We make every effort to provide our customers with products that look the same as the images displayed on our website pages. However please keep in mind that photographs have a difficult time showing exact colors and that the actual color of a product may vary slightly from what is shown in one of our website images because every monitor or mobile display has a different capability to display colours, and every individual may see these colours differently. In addition, lighting conditions at the time the photo was taken can also affect an image’s colour. If you would like more clarity before your purchase, please get in touch with our experts at [email protected].

We work hard to update our website descriptions and images as soon as we are aware of noticeable variations in our products that customers may find unacceptable.

Also please be aware that for handmade products (products with embroidery, stone, beads, sequins, etc.) it is not possible to guarantee that they are always exactly the same as depicted in the image. Much of the charm and value of these products comes from the fact that manual work is unrepeatable and unique, as well as from the quality of the materials used.

Will I receive a quality product by Urban Womania?

As an international brand, we adhere to strict quality and design benchmarks. All our products are superior in quality and will meet all  your expectations. Our quality guidelines are tailored to ensure that you recieve a high quality product. Our quality team and warehouse checks the products to ensure:

  • Good quality fabric
  • Perfect finish
  • Stain-free garments
Where do you source your products from?

Urban Womania gets each product from different weavers and manufacturers across India. We source from our trusted partners, who are able to maintain our quality standards. All products listed on our store are proudly made in India.

Do you have the 'try and buy' option?

Unfortunately, we don't have the try and buy feature.

Do you have any offline stores?

We do not have any offline store currently. We have all our products on our website.

Order Status & Tracking

How will I know if my order has been placed successfully?

You will receive an email and SMS confirmation from Urban Womania once your order has been successfully placed. The mail will have all the details related to your order.

How do I check the status of my order?

To check the status of your order, log into your account on the UrbanWomania.com website, and go to the Orders section to get all the information.

Can I modify the shipping address of my order after it has been placed?

The shipping address of your order can only be modified if your order hasn't been shipped yet from our warehouse. To modify your shipping address, please get in touch with our Customer Care team at [email protected]

How can I track my order?

Orders, once processed and shipped can be tracked using the consignment/tracking number, commonly referred to as the AWB number. You can track your order in two ways -

  1. After you log in to your Urban Womania account, go to the ‘My Account' page and find the order number your wish to track. Click on 'Track' to see real-time updates of your shipment status.
    Please note that this link becomes valid only 24 hours after your order has been dispatched.
  2. Alternatively, you may track your order through our order shipment email which provides a direct link to track your order real-time on the service provider’s website

In cases where our website can’t link to the courier service providers’ website in real-time, we will share the AWB number and the provider’s name with you via email, and on your account page. To track your shipment status, all you need to do is –

  1. Go to the service provider's website
  2. Type in the tracking number provided in the mail in the Tracking section and check the status
How long will it take for my order to reach me?

We process and ship every order within 5-6 business days of receiving it. However, in some cases, due to the intricate manufacturing process of Indian Ethnic Wear, it may take 7-10 working days to dispatch your order.

Once your order is ready and dispatched it is usually delivered within 3-7 days. We partner with reputed courier services so that your products reach you on time.

I was not available to collect my order. Will the delivery be reattempted?

Yes. If you were unavailable to collect your order, our courier partner will attempt the delivery up to two more times. If you are aware of your future unavailability, please do inform our customer care team at [email protected] so that we can attempt the delivery at a later date.

My order shows delivered but I have not received it.

Generally, our courier partners deliver the order to the intended recipient at the delivery address only. In case, you have not received the order, we request you to mail us at [email protected] within 48 hours of the delivery intimation from our end. We shall arrange proof of delivery for you within 48 hours of your complaint from the aligned courier partner.

Kindly note, any complaint raised after 48 hours of receiving the delivery intimation may not be considered.

Shipping & Delivery

What are the shipping charges on Urban Womania?

We offer free shipping to all serviceable pin codes in India.

For International Orders Shipping charges are automatically added at the time of checkout.

What delivery methods do you use?

We use leading courier companies such as Delhivery, Xpressbees, Shadowfax, OnlineXpress, Ecom Express and Bluedart for shipment in India.

For International Orders, we ship via FedEx, DHL, and Aramex. Urban Womania does not ship to any PO Boxes or APO addresses.

What should be done if my package has been opened or tampered with?
If your package has been opened or tampered with, we request you to not accept the shipment and immediately inform our customer care team at [email protected]. Kindly note, that any intimation after 24 hours of the attempted delivery, will not be considered.

Return & Exchange

What is Urban Womania's Returns, Exchanges & Refund Policy?

At Urban Womania, every garment undergoes multiple quality inspections before dispatch. As a premium fashion brand, we accept returns, exchanges and refunds only in limited circumstances where we have failed to deliver the product as described or where a verified quality issue exists.

Return Window:

  • Orders delivered within India: Eligible requests must be initiated within 2 days of delivery.
  • International Orders: Eligible requests must be initiated within 15 days of delivery.

Claims relating to damaged, defective, incomplete or incorrect products must be reported within 24 hours of delivery with a complete, unedited parcel opening video and supporting photographs.

Please refer to our complete Returns, Exchanges & Refund Policy for detailed terms and conditions.

Can I return a product because I changed my mind?

No. Urban Womania does not accept returns, exchanges or refunds for change of mind or personal preference.

This includes, but is not limited to:

  • Event, wedding or function cancelled or postponed.
  • Party or wedding theme changed.
  • The product is no longer required.
  • Ordered multiple products for comparison or trial.
  • You no longer like the colour, embroidery, fabric or design.
  • The product does not suit your personal preference.
  • Family or friends did not approve the product.
  • The product matches its description but did not meet personal expectations.
Which products are not eligible for return or exchange?

Certain products are designated as Final Sale because they are handcrafted, customized, produced in limited quantities or cannot be resold as new.

Examples include:

  • Bridal Wear & Bridal Couture
  • Lehengas
  • Banarasi Sarees
  • Kanjivaram Sarees
  • Handwoven Sarees
  • Limited Edition Collections
  • Made-to-Order Products
  • Customized or Altered Products
  • Accessories
  • Gift Cards & Store Credits
  • Products specifically marked as Final Sale or Non-Returnable on the product page.

These products are eligible for return or exchange only if an incorrect product has been supplied, a verified manufacturing defect exists, verified transit damage has occurred or the product is materially different from its online description.

How do I request a return, exchange or refund?

If your order qualifies under our policy, simply:

  1. Log in to your Urban Womania account.
  2. Go to My Account → Orders.
  3. Select the relevant order.
  4. Choose the appropriate return, exchange or refund option.
  5. Upload all required supporting photographs and videos.

Every request is individually reviewed by our Customer Experience Team and Quality Assurance Team before approval. 

Please Note: Requests submitted through WhatsApp, email, phone calls or social media cannot be accepted.

What evidence do I need to provide when raising a claim?

Depending on the nature of your request, we may require:

  • Clear photographs of the product received.
  • Photographs of the shipping package and shipping label.
  • A complete, unedited parcel opening video (mandatory for damaged, defective, incomplete or incorrect products).
  • Any additional information reasonably requested by our Customer Experience Team.

Failure to provide the  required evidence may result in your request being declined.

Why don't I see a Return or Exchange option for my order?

The Return or Exchange option may not be available because:

  • The product is designated as Final Sale or Non-Returnable.
  • The product has been customized or altered.
  • The applicable return period has expired.
  • The order or product is otherwise not eligible under our Returns, Exchanges & Refund Policy. 

Please refer to the product page for specific eligibility information.

Does Urban Womania arrange reverse pickup?

Orders within India

Reverse pickup is available for approved returns from serviceable pin codes. If reverse pickup is unavailable for your location, our Customer Experience Team will provide instructions for returning the product.

International Orders

Reverse pickup is currently unavailable for international orders. Customers are  responsible for arranging and paying for return shipping, customs duties, taxes and any applicable carrier charges unless the return is required solely because of an error on the part of Urban Womania.

Are colour variations or handcrafted variations considered defects?

No.

Actual product colours may vary slightly because of photography, studio lighting, monitor calibration and mobile device display settings.

Many Urban Womania garments are handcrafted and may naturally exhibit slight variations in weaving, embroidery,  embellishments, prints or fabric texture. These characteristics are inherent to authentic craftsmanship and are not considered manufacturing defects.

Can I return a customized or altered product?

No.

Customized, personalized and altered products—including blouse stitching, fall & pico, sleeve modifications, custom tailoring and similar alteration services—cannot be returned or exchanged because they have been prepared specifically for you. 

The only exceptions are where an incorrect product has been supplied, a verified manufacturing defect exists, verified transit damage has occurred or the product is materially different from its online description.

When will I receive my refund?

Refunds are processed only after the returned product has been received and successfully passed our Quality Assurance inspection, unless return of the product is not required.

Approved refunds are generally initiated within 3–7 business days. Depending on your bank or payment provider, additional processing time may be required before the amount appears in your account. 

Original shipping charges, alteration charges, gift packaging charges and other value-added services are non-refundable unless the refund is necessitated solely because of an error on the part of Urban Womania.

What should I do if I receive a damaged, defective or incorrect product?

Please report the issue within 24 hours of delivery by creating a request through My Account → Orders.

You must provide:

  • A complete, unedited parcel opening video recorded while opening the sealed package.
  • Clear photographs of the product.
  • Photographs of the shipping package and shipping label, where applicable. 

Claims submitted after 24 hours or without the mandatory parcel opening video may not be eligible for review.

Can I return a product without its original tags or packaging?

No.

To qualify for a return, exchange or refund, products must be returned unused, unworn, unwashed and in their original condition with all tags, labels, packaging, authenticity cards, accessories and complimentary items intact.

Products that fail our Quality Assurance inspection may not be eligible for return, exchange or refund.

Cancellation

What is Urban Womania’s Cancellation Policy?

You can cancel an order when it is in pending payment, hold, or received status, as long as the ‘Cancel Order’ option is available on Website. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.

How do I cancel my order?

To cancel an order visit the ‘Orders‘ section under ‘My Account‘ and then select the item or order you want to cancel.

I just cancelled my order. When will I receive my refund?

If you had selected Cash on Delivery, there is no amount to be refunded because you haven’t paid for your order. For payments made via Credit Card, Debit Card, Net Banking, UPI or Wallet you will receive the refund into the source account within 7-10 days from the time of order cancellation.

For International Orders 5% deductions will there due to transaction fees charged by payment gateway and banks.